Good reasons why your company should implement business continuity management – Part 2

Posted by on Nov 13, 2014 in business continuity management | 0 comments

Yesterday, we argued that business continuity management (or BCM) should be viewed positively because its benefits were so wide. We explained that this was because BCM has emerged from its origins in IT disaster recovery to look at all the risks a company faces, internal and external. A company that assesses and prioritises these risks in a methodical way is obviously going to be much better placed to bounce back from a disaster—and we all know just how frequently they seem to occur nowadays. The fact of the matter is that because supply...

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Good reasons why your company should implement business continuity management – Part 1

Posted by on Nov 12, 2014 in business continuity management | 0 comments

Some companies—perhaps even the majority of them—still see implementing business continuity management (BCM) as something they need to get done. The typical tick-box approach to compliance, you might say. Such an approach is always a mistake because it means the company simply incurs extra expense and trouble for no real benefit. It’s a common attitude towards governance codes like King III, for example—and companies with that attitude are the ones that always complain that it’s just an added “cost of doing business”. In fact,...

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How many parachutes does your business have?

Posted by on Nov 6, 2014 in Business Continuity Plans | 0 comments

When somebody jumps out of a plane, he or she always has two parachutes in case one malfunctions. It hardly ever happens but when it does, it’s vital there is a Plan B—especially if the parachutist has dependents. The same logic is true for your company. If the parachute (so to speak) doesn’t open, then the destruction would affect not only your employees but also their dependents—at least four per employee when one takes into account their families, suppliers and their families, the people supported by the tax they all pay and the...

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Finding the right recovery site for your contact centre: Five points to consider

Posted by on Nov 5, 2014 in business continuity, business continuity management, Standby Services, Work Area Recovery | 0 comments

Contact/ call centres are complex organisations, and one mustn’t underestimate the importance of certain criteria. Based on its extensive experience helping clients integrate their contact centres into their business continuity management—and of running such sites—ContinuitySA believes there are five important considerations when assessing recovery options: Does the recovery site operate on the infrastructure-as-a-service model? If a company is taking care of its own recovery, then it risks underspending on technology and spreading its...

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The top business continuity risks that retailer’s face – Part 2

Posted by on Oct 22, 2014 in business continuity, business continuity risks | 0 comments

Technological and reputational are two new risks that retailers must factor into their business continuity plans. Last time, we introduced reasons why retailers need to pay particular attention to their risk profiles, and began looking at some of the most common risks they face. Other risks they should consider include: Reputational risk in the era of social media. Increasingly, people are connecting to the Internet via their mobile phones, which means that they can go online to express dissatisfaction about a retail experience almost in real...

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The top business continuity risks that retailer’s face – Part 1

Posted by on Oct 16, 2014 in business continuity, business continuity risks | 0 comments

The retail sector has its own set of vulnerabilities. Does your business know what they are and, more important still, have a strategy in place to keep on trading? Retail has always been competitive, but lately competition has ratcheted up several notches. Some of the drivers of this are familiar—disposable incomes are under strain—but others are not. Among the latter category: the growth in competition from online stores, which increasingly undercut prices while offering greater convenience and personalisation. In addition, customers...

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Experience not the best teacher for business continuity

Posted by on Oct 15, 2014 in Advisory Services, business continuity, Business Continuity Plans, business resilience, disaster recovery, Resilience | 0 comments

Young humans tend to learn by experience. Those lessons tend to stick but it’s a method that can prove extremely costly when the stakes are high. A business that survives a disaster will doubtless learn a good few lessons, but the fact is that most businesses don’t survive disasters without advance planning. Early on in life, it’s perfectly normal to want to see for oneself whether a candle flame actually burns, and usually the experience is bought cheaply, at the expense of a brief pain. As one grows up, however, it’s advisable to...

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Is your supply chain Ebola-proofed?

Posted by on Sep 10, 2014 in business continuity, Business Continuity Plans, Pandemic policy, Supply chain | 0 comments

When considering the risks of a crisis such as Ebola, companies need to first and foremost protect their people, and thereafter to look at the broader business impact it may have. Minimising the risk to employees is a clear priority for any company, be it planning a response to a health crisis or a natural disaster. But from a business continuity point of view, companies also need to look at the bigger business impact once staff have been protected. What should not be forgotten, however, is the impact on the company’s supply chain....

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Ebola outbreak: How prepared is your company for a pandemic?

Posted by on Sep 9, 2014 in Advisory Services, Business Continuity Plans, Pandemic policy | 0 comments

Health scares like the current Ebola outbreak in West Africa seem so unlikely—until they happen. Make sure your company is prepared. The death toll continues to mount—at the time of writing it was 650 and rising—and health ministers from the Southern African Development Community have announced a strategic plan to prevent the spread of the virus into our region, and to treat any people who are infected. Of course, it’s a humanitarian disaster first and foremost, but the implications for business are profound, both generally and in...

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Using social media for crisis communications

Posted by on Aug 7, 2014 in Business Continuity Plans, crisis communication | 0 comments

Social media platforms offer an invaluable tool for communicating with stakeholders when a crisis strikes—but you need to be prepared. When an emergency strikes, companies often find themselves on the back foot. The first thing to understand is that when a crisis breaks is not the time to be deciding what to do and how to do it! The protocols and procedures for managing a crisis must be decided and understood before it strikes, and should form part of Business Continuity planning. One of the most important parts of any crisis management...

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